Shipping Policy
Shipping Information
COMPANY : Yerchka LTD
Email : hertaberlin14@outlook.com
ADRESS : 71-75 Shelton Street, LONDON WC2H 9JQ
PHONE NUMBER : +447848156238
We are proud to offer free worldwide shipping on all orders!
ESTIMATED SHIPPING TIME
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Location | Estimated Shipping Time |
| United States | 7-15 working days (usually takes only 7-12 working days) |
| Canada, Europe | 7-15 working days (usually takes only 7-12 working days) |
| Australia, New Zealand | 8-16 working days (usually takes only 8-13 working days) |
| Mexico, Central America, South America | 10-15 working days |
| Middle East (UAE, Saudi Arabia) | 20- working days |
PROCESSING TIME
When you place an order, we'll send you an email confirming your purchase. Packing and shipping usually take 48 hours or less. After that, we'll send you another email with tracking information. Orders will be shipped Monday through Friday, excluding holidays.
WHERE CAN I FIND MY TRACKING NUMBER?
When your items are shipped out, you should receive a notification from us via email with a tracking number.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email and we'll help you out!
UNEXPECTED DELAYS
In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!
RISK-FREE SHOPPING:
If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
CUSTOMS CHARGES
International orders may incur additional tax and/or customs charges when they arrive to your location. It is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.